FREQUENTLY ASKED QUESTIONS

ANSWERS TO YOUR MOST COMMONLY ASKED QUESTIONS

Do you take my insurance?

Insurance may cover your labs, and medications.

Office visits are a fee for service, paid for at the time of visit. All visits can be paid for with an HSA card/accounts, cash, credit card, or check.

We will be happy to provide you with a billing sheet or “Superbill” so that you may submit billing to your insurance company to be reimbursed directly for all covered services.

We are in-network with some Cigna plans. If you have Cigna please contact them first to determine if your plan is covered at our office. Our office policy is to collect copay + deductibles at time of your visit.

What makes us different?

You get the best of the best in modern medicine and holistic care within a small intimate medical setting. We are well versed in natural medicine as well as conventional treatment protocols, offering you choices while providing you the best of both worlds for your health care.

We take the time to listen to you so that we can get to the root cause of your symptoms, and select the best course of treatment to suit your individual needs.

We are here for you when you need us. Many times we have same-day appointments available, and most patients can be scheduled within 24-48 hours of calling the office for an appointment.

Don’t just take our word for it. See what our patients have to say about us on Yelp, Genbook, Google.

What can your medical services provide for me?

Included in your care is the best of both natural medicine, integrative medicine and primary care. All three are included with your doctor visits.

Comprehensive care and more quality time with the physician equals better quality of care, and better results. Most health conditions can be provided with multiple options for care, treatment, and steps to better health.

Hormone therapy, testosterone replacement therapy, prostate care, erectile dysfunction, cardiovascular care, sports injury repair, joint repair, hair growth stimulation, weight loss, diabetes, Alzheimer’s, ADD/ADHD, PRP, amnio, and regenerative therapy.

What is Men’s Health Speciality?

We focus on health concerns most men feel are important to them, as well as focus on health concerns most common in men.

Most men are concerned about their sexual health, vitality, strength, aging well, staying fit and sharp.

Most men at some point in their life may encounter heart concerns, overweight/obesity, fatigue, insomnia, depression, high stress, loss of muscle and sexual dysfunction.

We understand this and we specialize in treating these conditions for men.

Not only do we understand this, but we also treat these conditions with the best of modern medicine and integrative medicine. You will be provided with multiple effective treatment options.

Can I get a medication refill?

All of our patients are scheduled for quarterly office visits. These can be done in person or over the phone to save driving and time. All medications are prescribed for 90 days, thus your meds will be refilled at your visits.

Medication refills requested after 90 days or a missed appointment will require an office visit over the phone or in person, whichever is easier for you.

Brief refills can be done immediately for one month supply, $85 office fee.

Prescription Refill Line # (602) 632-4002

What is the billing process for Lab testing?

We encourage all of our patients to use our lower discounted cash pay lab services in the office. Guaranteed low stress with no surprise billing, notices from your insurance company, or phone calls to figure out if you owe money and to whom. All labs will be paid in advance and performed at the agreed-upon deeply discounted cash pay price. You will never need to worry about balance billing or non-covered services.

If you have used your insurance to pay for labs in our office, please contact our Vibrant Lab rep, Breana. Vibrant America lab is a third-party lab, and their Rep Breanna will be able to help walk you through any billing questions or concerns you may have.

Breanna M. (404) 968-1200. bmurcek@vibrant-america.com

Do I have to do my labs at PhxMHC?

No. You can always have your labs drawn at the lab of your choice, or a lab that may be contracted with your insurance.

Please understand any labs drawn outside of our office are not associated with our business, and we do not have any control or authority of bills, cost, or insurance coverage.

Please be sure to clarify all cost with the lab you choose before you have your blood drawn.

Yes, we do provide discounted cash lab in our office for patient convenience, to lower patient stress, and save the patients time. We will honor any discounted lab services pricing outside of our practice.

CIGNA FAQ

Deductible.

What is due to your medical provider or facility, in addition to your copay until your predetermined deductible has been met.

Why is my office visit higher than the copay on my Cigna card?

Our policy to collect for the full Cigna visit at the time of service, copay + deductible.

Once your deductible has been met, please provide our office with Cigna statements showing your deductible has been met for the rest of the calendar year. Your copay will then apply until then end of the calendar year.

Why did I get a bill from the clinic directly? I thought I paid already?

If you received an invoice from our clinic it is because your deductible was not meet at the time of your visit.

If your deductible is not met, Cigna makes us aware a few weeks/month after your visit. We then have to collect the difference that your insurance did not cover.

Why did my insurance not cover my visit? I have Cigna Insurance.

Your deductible was not met at the time of your visit.

If your deductible is not met, Cigna makes us aware a few weeks/month after your visit. We then have to collect the difference that your insurance did not cover.

But my deductible was met, why am I getting an invoice?

If you get an invoice according to our records your deductible was not met at the time of your visit.

Oftentimes patients are unaware of when deductibles are met or not met.

Patients should be getting notifications from Cigna about their deductibles.

If you have questions about your deductible please call the number on the back of your insurance card.

Why did I get a bill from you clinic months after my visit?

The insurance billing process takes weeks to months to complete a submission.

Moving forward our new policy to collect for the copay and the deductible up-front for your office visit. This is to reduce misunderstandings and improve office-patients compliance of the billing process.

What if I disagree and think there has been a mistake?

We understand that mistakes may happen, and we are happy to see any Cigna paperwork you may have stating a met deductible at that time of your visit.

Please email us Cigna documentation you feel is relevant and set up a time to speak with our office.

Visits will no longer be accepted until the full balance owed has been received.

Who do I speak to about my Cigna plan?

The Cigna phone number is on the back of your insurance card.

How much is my deductible?

Every insurance plan is different. Often patients are unaware of deductibles or amounts of deductibles associated with their insurance plan. Please call your insurance provider and ask what is your plans deductible for medical office visits.

Deductibles often start over every calendar year.

Further questions please call or email

  • Favored Medical Billing 623-322-0730
  • Favored Medical Billing email: info@favoredmedicalbilling.com